Jewellry and Watch Care

Caring for Your Jewellery

  • Diamonds may be the hardest natural substance known to man, but can still be damaged, chipped, abraded or scratched.  Therefore, don’t jumble your diamond jewellery together or with other pieces, because diamonds can scratch other jewellery and each other.
  • After removing jewellery, wipe with a soft cloth and store in a fabric-lined jewel case or in a box.
  • Clean your jewellery and diamonds regularly with a jewellery cleaner. We offer the connoisseurs jewellery cleaning range which is perfect for all jewellery.
  • Remove jewellery before chores and do not let your jewellery or diamonds come in contact with chlorine, bleach or other chemicals that can pit or discolour the mounting.
  • Your jewellery is always the last item you put on when completing your look. Put on jewellery after you apply makeup, perfume or cologne.
  • Tanzanite should never be cleaned in an ultrasonic cleaner or steam cleaned. Warm soapy water or a damp soft cloth is considered safe.
  • Remove all gold jewellery before showering or cleaning. Soap can cause a film to form on carat gold jewellery, making it appear dull.
  • Visit J Collection at least once a year to have your jewellery checked for loose claws, worn mountings and general wear and tear and have your jewellery professionally cleaned every six months.
  • Do not rub silver with anything other than a polishing cloth or a fine piece of felt. We supply Connoiseur jewellery cloths that would work best. Tissue paper or paper towels can cause scratches because of the fibres in these products.
  • Store your silver in a cool, dry place, preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. Make sure your silver is not exposed to air and light during storage – this can cause silver to tarnish.
  • Wipe pearls with a soft, clean cloth after each wearing and occasionally wash them with mild soap and water.
  • Take your cultured pearl necklace to your jeweller for restringing once a year as ordinary wear can damage or stretch the threads.

Watches

  • When you purchase a watch, make sure you understand all the features. Make sure to read the warranty that came with the watch. If you don’t contact any of our branches for advise.
  • If you have a mechanical watch, wind it in a clockwise direction, preferably about the same time each day. Remove the watch from your wrist when winding so as not to place undue pressure on the stem.
  • Only an expert jeweller or watchmaker should work on your timepiece.
  • Replace broken or scratched crystals (glass covering your watch face) immediately as even a hairline crack can let dust and moisture into the time-keeping mechanism.
  • Replace the battery in a quartz watch before it runs out. Dead batteries left in the watch can leak or corrode.
  • If your watch is water resistant, you can give it a quick cleaning with a mixture of warm water and a mild soap. Dry the watch with a soft cloth after cleaning